Send us an email with your order number and a picture of your almost-completed puzzle to orders@puzzledly.com. Please make sure that the image is clear enough for us to see which piece(s) need to be replaced. 

We will use this information to open a support claim with the manufacturer for your puzzle. They may be able to provide a piece replacement or reimbursement. Missing piece replacement is not guaranteed, but we will do everything we can to help!

It depends on who manufactured your puzzle and if a perfect replacement piece is available for your puzzle. In most cases, a replacement piece will be provided to you within 2 weeks.